Residential Solar Operations Specialist

IGS Energy • Ohio Remote, OH

5d • $44,970 - $71,950 • Remote

About The Position

As a Residential Solar Operations Specialist, you are a member of one of IGS’s fast-paced emerging businesses. A Residential Solar Operations Specialist is responsible for a variety of operations related tasks such as customer billing, customer support via phone, email and an IGS in-house ticketing system, data analysis, reporting, facilitating operational issues with internal Residential Solar team and EPCs, and supporting the value proposition for customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Requirements

• Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
• Great attitude and positive outlook in dealing with any customer
• Basic Microsoft Excel, PowerPoint, Word skills
• Ability to learn new technology platforms (partner portals, reporting portals, etc.)
• Ability to adapt, evolve and thrive in an ever-changing environment
• Ability to learn a variety of IT applications and learn our business’s processes
• Exceptional organizational skills and document management skills with an acute attention to detail
• Positive attitude, self-motivated, strong analytical skills, results oriented, driven
• 2-3 years previous customer service experiences
• College degree in Business Administration, IT, Operations, or other applicable field of study a plus
• Energy experience a plus
• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
• Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Nice To Haves

• Bilingual (Spanish) is preferred

Responsibilities

• Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business.
• Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives.
• Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires.
• Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.
• Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.
• Other responsibilities and projects as assigned.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree