Residential Security Agent, Part Time

Concentric•San Francisco, CA

3d•Onsite

About The Position

The Residential Security Agent (RSA) will serve a critical security role while maintaining a customer-service-focused approach. The RSA will act as a member of the client’s residential physical security team, providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.

Requirements

Valid driver’s license
All required licenses and certification requirements for an armed position, including: Valid California BSIS Guard Card, Valid California BSIS Firearms Permit in good standing
Must be legally authorized to possess and carry a firearm under California and federal law
Must maintain all required BSIS firearms qualifications and renewals
A successful track record operating within a high-touch, customer service environment
Appropriate professional bearing and customer service skills
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
Excellent written and verbal communication skills
Skilled in synthesizing facts, concepts, and principles
Emotional intelligence and a customer-focused approach
Agent must be of a physical standard to be able to: Patrol a residence on foot, Assist the client if injured or in need of evacuation

Nice To Haves

Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams
Executive Protection and/or tactical training (Military/Law Enforcement)
Advanced medical training

Responsibilities

Act to support threat management and emergency response, and be the first point of contact for client security needs
Monitor and manage the camera system, access control technology, and other security tools
Monitor critical facility functions as assigned by the client
Advise and take action addressing unknown visitors, phone calls, and other contacts
Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
Provide a high standard of customer service delivery for clients, guests, and staff
Ensure client deliverables are met across the full suite of security services
Proactively communicate with clients regarding risks to personnel, property, or privacy
Ensure completion of any client-required plans, surveys, or reports
Assist with customer service issues to ensure a consistently high level of service
Communicate with co-workers, management, clients, and others in a courteous and professional manner
Conform to and abide by all regulations, policies, work procedures, and instructions