Residential Security Agent Team Lead

Concentric•Palo Alto, CA

6d•Onsite

About The Position

The Residential Security Agent Team Lead will serve a critical security function while maintaining a customer service focused approach. The individual will actively manage the team members of the residential security team (RST) and will work closely with the client’s executive protection (EP) team to ensure deliverables are met, process alignment, & sustain program development. This is a full-time position that will be managing a team that provides 24/7 coverage working 12-hour shifts including weekends and holidays. Schedules will be established in advance for a ‘4/3 and 3/4 ‘ schedule.

Requirements

5 years’ experience preferably in an armed residential security discipline
Proven experience in and ability to lead, coach, and mentor security personnel.
Experience managing small teams
All required licenses and certification requirements, including: Currently this is an unarmed position.
Current CA state guard card
Must have current CPR/AED/First Aid certificate
A successful track record operating within a high-touch, customer service environment
Appropriate professional bearing and customer service skills
Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
Excellent written and verbal communication skills
Skilled in synthesizing facts, concepts, and principles
Emotional intelligence and a customer focused approach.
Valid Driver’s License
Agent must be of a physical standard to be able to: Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
Assist client if injured or need evacuating

Nice To Haves

Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
Executive Protection and/or Tactical training (Military/Law Enforcement)

Responsibilities

Manage and track the day-to-day of the RST, to include: personnel, scheduling, equipment, processes, procedures, & incidents.
Serve as the subject matter expert (SME) for advising the client in residential security.
Collaborate with the client in the Development of SOPs, response plans, and suggesting security infrastructure.
Brief the client EP Team and report on incidents, suspicious activity, & other developments.
Act to support threat management and emergency response and be the first point of contact for client security needs.
Maintain an accurate and organized inventory of equipment and other administrative documentation.
Monitor and manage camera system, access control technology and other security tools
Monitor critical facility functions as assigned by the client
Advise and take action addressing unknown visitors, phone calls, and other contacts
Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
Provide a high standard of customer service delivery for clients, guests, and staff
Ensure client deliverables are met across the full suite of security services
Proactively communicate with clients regarding risks to personnel, property, or privacy
Ensure completion of any client required plans, surveys, or reports.
Assist with customer service issues to ensure a consistently high level of service
Communicate with co-workers, management, clients, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Provide coverage for and perform the duties of the RST members, as needed.

Benefits

HSA medical plan covers 100% of the premium for employee-only coverage.
PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
HSA employer contribution
Medical FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401 (k) including employer match
Paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities