M&T Bank - Boston, MA

posted 11 days ago

Full-time - Mid Level
Hybrid - Boston, MA
Credit Intermediation and Related Activities

About the position

This position assists, supports, and responds to requests and directives from the Residential Mortgage Sales Manager. The role requires adherence to the requirements of federal registration under the SAFE Act. The individual will manage the training process for Loan Counselors, including program development, ongoing coaching, mentoring, and problem resolution. Additionally, the position involves promoting the Bank's image in the marketplace through participation in various community events and assisting in the coordination and presentation of marketing materials. The candidate will also respond to customer inquiries and complaints, participate in weekly management support team meetings, and keep abreast of changes and trends related to the responsibilities of Loan Counselors. The role includes usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations, while adhering to compliance and operational risk controls in accordance with company or regulatory standards and policies. The candidate will promote an environment that supports diversity and reflects the M&T Bank brand, maintain internal control standards, and complete other related duties as assigned.

Responsibilities

  • Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.
  • Manage the training process for the Loan Counselors including program development and ongoing coaching/mentoring and problem resolution.
  • Promote the Bank's image in the marketplace through participation in various community events.
  • Assist in the coordination and presentation of marketing materials.
  • Respond to customer inquiries and complaints.
  • Participate in weekly management support team meetings and follow up on any issues that need to be addressed.
  • Keep abreast of changes and trends related to responsibilities of Loan Counselors.
  • Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Requirements

  • Bachelor's degree and 3 years Residential Mortgage experience, OR in lieu of a degree, a combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience
  • 2 years supervisory experience
  • General knowledge of personal computers and software.

Nice-to-haves

  • Excellent oral and written communication skills.
  • Ability to interact with all levels of personnel.
  • Strong interpersonal ability.

Benefits

  • Competitive pay range of $33.96 - $56.60 Hourly (USD).
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