M&T Bank - Boston, MA
posted 11 days ago
This position assists, supports, and responds to requests and directives from the Residential Mortgage Sales Manager. The role requires adherence to the requirements of federal registration under the SAFE Act. The individual will manage the training process for Loan Counselors, including program development, ongoing coaching, mentoring, and problem resolution. Additionally, the position involves promoting the Bank's image in the marketplace through participation in various community events and assisting in the coordination and presentation of marketing materials. The candidate will also respond to customer inquiries and complaints, participate in weekly management support team meetings, and keep abreast of changes and trends related to the responsibilities of Loan Counselors. The role includes usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations, while adhering to compliance and operational risk controls in accordance with company or regulatory standards and policies. The candidate will promote an environment that supports diversity and reflects the M&T Bank brand, maintain internal control standards, and complete other related duties as assigned.