RESIDENTIAL LEAD ELECTRICAL SERVICE TECHNICIAN
ROBY SERVICES INC•Charlotte, NC
•Onsite
About The Position
Roby Services is seeking a skilled and motivated Residential Lead Electrical Service Technician to join their growing team. This role is for an experienced professional who takes pride in craftsmanship, thrives in a collaborative environment, and leads by example. Roby Services emphasizes building trust, delivering quality, and treating every client like family, approaching challenges with a can-do spirit and integrity.
Requirements
- 5+ years of hands-on residential electrical service experience
- Demonstrated experience leading or mentoring field technicians
- Strong understanding of electrical systems, codes, and best practices
- Capable of working indoors and outdoors, in all weather conditions
- Strong problem-solving and communication skills
- Reliable, safety-focused, and team-oriented professional
- Valid driver’s license and ability to pass a drug test
Responsibilities
- Lead diagnosis and repair of electrical systems, fixtures, and components according to safety codes and company standards
- Perform and oversee complex installations, service upgrades, and preventative maintenance
- Conduct system testing, load calculations, and inspections to verify proper operation and code compliance
- Serve as the field expert on escalated or technically demanding jobs, stepping in where others need support
- Maintain a thorough understanding of current NEC codes and local jurisdiction requirements
- Provide on-the-job mentorship and skills coaching to junior and mid-level technicians
- Lead by example, in technical quality, customer interaction, and professional conduct
- Assist management in performance feedback and identifying technician development opportunities
- Support onboarding of new field team members and help acclimate them to Roby standards
- Be a point of escalation in the field for technical questions, job-site decisions, and client concerns
- Communicate clearly and professionally with clients, diagnosing concerns, explaining findings, and presenting service options with confidence
- Recommend value-added solutions such as surge protection, panel upgrades, lighting improvements, EV charging, and energy-efficient products
- Provide accurate estimates, service reports, and thorough documentation for each visit
- Build lasting client relationships that reflect Roby Services' reputation for trust and quality
- Achieve individual and team service sales goals
- Enforce and model adherence to all safety regulations, OSHA standards, and company protocols
- Maintain a clean, organized, and hazard-free work environment on every job site
- Educate clients on electrical safety best practices
- Ensure all work performed by the team meets permit, inspection, and code requirements
- Work closely with dispatchers, supervisors, and the service team to coordinate and prioritize service calls
- Accurately record all completed work, parts used, time on site, and follow-up recommendations
- Provide field-level feedback to management on process improvements, equipment needs, and team performance
Benefits
- Comprehensive benefits package (health, dental, vision, disability, life)
- Paid vacation and holidays
- 401(k) with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
