Residential and Community Based Operations Executive Director

Keystone Human Services - Harrisburg, PA

Full-time - Executive

Hybrid - Harrisburg, PA

Nursing and Residential Care Facilities

About the position

The Operations Executive Director at Keystone Human Services plays a pivotal role in supporting the organization's business development efforts by overseeing and managing the day-to-day operations associated with acquisitions. This hybrid position, based out of Harrisburg, PA, requires a leader who can provide operational leadership in existing divisions of Keystone Human Services as assigned. The Executive Director will maintain a thorough knowledge of primary service lines where expansion is most likely to occur, ensuring that the organization is well-positioned to grow and adapt to changing needs in the community. In this role, the Executive Director will support business development activities by providing local, on-site, executive-level operational leadership during mergers or acquisitions. This includes onboarding new leadership in the service area and performing various management roles for other divisions as directed by the Vice President of Operations and Business Development. The Executive Director will also assist in reviewing and exploring new business development opportunities, establishing and maintaining relationships with government entities, development agencies, Managed Care Organizations (MCO), and other potential funders in collaboration with senior leadership. Additionally, the Executive Director will research and monitor RFP offerings, supporting the proposal selection and writing process. Ensuring that the planning, coordination, and development of services align with established organizational goals and the philosophy of support is crucial. Compliance with relevant regulatory and legal requirements is a key responsibility, as is the development and facilitation of timely and effective communication of relevant information with appropriate personnel. Ongoing communication with leadership regarding assigned service line operations is also essential to the role.

Responsibilities

• Maintains thorough knowledge of and is content expert on primary service lines where expansion is most likely to occur.
• Supports business development activities including providing local, on-site, executive level operational leadership during a merger or acquisition.
• Performs various management roles for other Keystone Human Services' Divisions as directed by the Vice President of Operations and Business Development.
• Assists with the review and exploration of business development opportunities.
• Establishes and maintains relationships with government entities, development agencies/organizations, Managed Care Organizations (MCO) and other potential funders in collaboration with senior leadership.
• Research and monitors RFP offerings and supports the process for proposal selection and proposal writing.
• Ensures the planning, coordination and development of services aligns with established organizational goals and processes and philosophy of support.
• Assures compliance with relevant regulatory and legal requirements.
• Develops and facilitates timely and effective communication of relevant information with appropriate personnel.
• Maintains ongoing communication with Leadership regarding assigned service line operations.

Requirements

• Bachelor's degree in relevant field; advanced degree preferred.
• Ten (10) years progressive experience overseeing Intellectual Disability, Autism and/or Mental Health residential and community-based services.
• Experience leading or working in Intellectual Disabilities operations preferred.
• Supervisory and demonstrated management skills required.
• Experience developing and implementing plans for operational infrastructure of systems, policies, processes, and staff a must.
• Excellent communication, influencing and relationship-building skills.
• Highly developed teamwork skills, commitment to working collaboratively across departmental boundaries to achieve goals and build cohesiveness, while valuing individual perspectives and contributions.
• Computer proficiency in MS Office and able to learn other software as needed.
• Ability to pass required background checks and clearances.
• Valid driver's license.