Residential Aide

$17 - $19/Yr

Friendship Place - Washington, DC

Full-time - Entry Level

Washington, DC

About the position

Friendship Place is a nonprofit organization serving the Washington, DC, region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field. The Aston is a newly developed non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston has the capacity to serve up to 190 residents with a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. Residential Aides provide 24/7 on-site services to residents by ensuring a safe, healthy, and supportive environment.

Responsibilities

• Provides appropriate support and oversight of residents, units, and grounds of The Aston always to ensure the security and safety of residents, staff, and visitors.
• Supports and reinforces program policies and program rules for residents.
• Conducts intake processes for newly assigned residents to The Aston; Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Submits daily shift notes to the Shift Supervisor for completion of a shift log regarding all activities from the shift.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight).
• Performs weekly and as-needed inspections of units; completes and submits all required documentation.
• Reports maintenance and building concerns to the Shift Supervisor.
• Actively supports and ensures the success of required fire/evacuation.
• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
• Supports meal delivery, distribution, storage, and disposal.
• Distributes residential supplies and support to residents (cleaning, hygiene, laundry, bedding, etc).
• Actively participate in case meetings, staff meetings, and supervisions.
• Actively attend and participate in all required training per contract requirements.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• Two (2) years of experience working in a residential or shelter setting is required.
• Prior supervisory experience, preferred.
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addictions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred.

Nice-to-haves

• Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.

Benefits

• Low-cost health insurance
• Health reimbursement
• Flexible spending accounts
• Employer-paid dental
• Vision insurance
• Short and long-term disability
• Life insurance
• 403B defined contribution plan matching
• Employee assistance programs
• Professional development
• Employee resource groups
• 14 paid holidays
• 15 days of vacation and 10 days of sick leave during 1st year of employment