Residential Account Specialist - Home Performance

ICF•Monroe, LA

10d•Hybrid

About The Position

This role supports residential utility programs, working closely with the client and ICF’s implementation team to bring energy efficiency and bill savings to their customers in Louisiana. The Account Specialist will gain exposure to various types of energy efficiency projects and typically provides account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders. Responsibilities include participation requirements, innovative reporting and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.

Requirements

Bachelor's Degree (candidates can substitute one year of experience for each year of education)
2+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades
Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Nice To Haves

Experience and knowledge of residential energy efficiency
Experience working with non-profits a plus
Experience working in or managing a trade ally/service provider network
Certified Energy Manager or BPI credentials a plus
Bilingual in Spanish and English a plus

Responsibilities

Reviewing and approving projects submitted by participating trade allies.
Perform desktop and field QA/QC to validate technical project data for weekly processing, ensuring compliance with requirements and process controls.
Coach and train Trade Allies and internal support team members on best practices, audit resolutions, and technical subject matter.
Support the reporting team to assemble and provide reports, presentations and database management using many MS Office programs along with industry-specific software tools.
Build and maintain in-person relationships with Louisiana Trade Allies, local/state efficiency non-profit programs, sub-contractors, and industry associations.
Attend trade shows, conferences, and other events to promote and represent the program offerings.
Stay informed on local, state and federal energy efficiency programs and evaluate how these programs can benefit current offerings.
Stay informed on industry news, updates, and trends.