Resident Services Coordinator

About the position

Ebenezer is an established organization with over 100 years of excellent service and an outstanding rate of growth. When you come to work at an Ebenezer community, we strive to support your growth, honor your strengths and empower you to make a difference in the lives of others. The Resident Services Coordinator is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community in Burnsville, MN.

Responsibilities

• Maintains, approves changes, updates, and communicates employee nursing staffing schedules
• Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance
• Coordinates training of new employees and assigns/maintains Educare records
• Reporting concerns to supervisors
• Coordinates communication with Provider/Doctor scheduling
• Schedules care conferences
• Maintains Resident Directories and assists with resident correspondence
• Main assist with billing, accounts receivable and accounts payable (If applicable)
• Functions as a receptionist with providing administrative help for the senior living building (if applicable)
• Works as a Resident Assistant (caregiver) upon request of building leadership

Requirements

• Experience with MS office products
• Ability to maintain a high level of customer service with tact and confidentiality
• Strong communication skills and ability to interact effectively with a diverse group of staff/residents
• Ability to be organized and solve problems

Nice-to-haves

• One to three years related experience preferred
• Vocational training (HUC or Medical records/secretary) or Degree/certificate in healthcare management or related field preferred
• Experience in long term care or Assisted Living environment highly preferred
• Experience working with eldermark or educare or similar software program

Benefits

• Medical, dental, vision plans
• Life insurance
• Short-term and long-term disability insurance
• PTO and Sick and Safe Time
• Tuition reimbursement
• Retirement
• Early access to earned wages
• More!