Resident Service Coordinator

$39,998 - $49,982/Yr

Community Housing Development Corporation Of North Richmond - Richmond, CA

Full-time - Mid Level

Richmond, CA

Social Assistance

About the position

The Resident Services Coordinator at Community Housing Development Corporation (CHDC) plays a vital role in providing direct social services to residents in affordable housing. This position focuses on enhancing the quality of life for low to moderate-income individuals, families, and seniors by promoting self-sufficiency and community engagement. The Coordinator will work under the supervision of the Director of Property Management to ensure effective customer service and support for residents, while also fostering a vibrant community atmosphere.

Responsibilities

• Conduct intake, orientation, and needs assessment of residents, constructing customized services plans.
• Provide direct services such as case management, information and referrals, and translation assistance.
• Complete detailed case notes, documenting referrals, service plans, and outcomes.
• Develop a cooperative network of government and social service agencies.
• Serve as an advocate and liaison for residents with service agencies and property management.
• Implement activities that promote a healthy community among residents, including support groups and social celebrations.
• Plan and coordinate on-site and off-site social/recreational activities.
• Support resident leadership and empowerment, assisting in the development of a Residents Council.
• Accurately complete and submit timesheets and reports by deadlines.
• Maintain thorough resident files on all work performed, including intakes and service plans.
• Assist in processing grant applications as needed.
• Conduct surveys to assess resident needs and evaluate programs.
• Create monthly calendars of events and outreach materials.

Requirements

• Bachelor's Degree in Social Work or related field preferred, or 5+ years of relevant experience.
• One year of experience in developing and implementing group activities/workshops.
• Ability to work effectively with culturally diverse populations.
• Extensive experience in coaching, counseling, and problem-solving.
• Compassionate and supportive professional demeanor.
• Knowledge of public benefits and eligibility screening.
• Experience working with on-site Property Management for housing stabilization.
• Familiarity with local resources available to residents.
• Strong communication skills and ability to work with residents, families, and vendors.
• Experience with Microsoft Office applications.
• Willingness to work a demanding and flexible schedule, including nights and weekends.

Nice-to-haves

• Experience in property management.
• Background in community organizing or social services.

Benefits

• Medical Insurance
• Vision Insurance
• Life Insurance
• AD&D insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 403(b) Plan