Resident Engineer

Armis is seeking highly skilled individuals to join their team as Resident Engineers. This role involves working closely with customers to ensure the successful adoption and implementation of Armis' Security Platform. The Resident Engineer will collaborate with Technical Account Managers to refine and execute solutions, conduct health checks on customer platforms, and develop customer use case playbooks. Additionally, they will provide technical expertise, build relationships with stakeholders, and troubleshoot network-related issues. The ideal candidate will have extensive experience in network engineering, service delivery, and possess strong communication and presentation skills.

• Work alongside the TAM to refine and translate complex requirements and execute best practice solutions
• Ensure operational uptime of customer platforms by conducting health checks
• Ensure customer deployment and configuration align with business use cases as per defined by the TAM. Validate that use cases are appropriately captured and delivered in a timely manner
• Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector
• Interact with Security and IT technologies relating to customer environment
• Collaborate with customer resources to develop and build out customer use case playbooks
• Driving Armis adoption and implementation plans for our platinum-level customers and be accountable for Armis value delivery
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Leverage the Customer Engagement Managers’ (CEMs) project management skills to drive the customer journey forward
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the Resident Engineer area(s) of proficiency
• Collaborating with internal Armis resources to drive account success
• Ability to help troubleshoot network related topics i.e. Firewalls / Proxies etc

• Experience as a Professional Services Engineer, Consultant, or IT/operations Engineering
• 5+ years experience in a network engineering, architecture, support, or network design capacity
• 5+ years of experience in service delivery role i.e. Professional Services
• Must have strong formal presentation and effective communication skills

• Start-up culture
• Enterprise level benefits and security
• Top pay for the industry
• Comprehensive health benefits
• Discretionary time off
• Paid holidays, including monthly me days
• Highly inclusive and diverse workplace
• Opportunity to thrive, grow, and live life with integrity
• Equal opportunity employer
• No discrimination based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status, or any other legally protected status