Residence Life Manager

University of British Columbia•Vancouver, BC

22h•CA$6,748 - CA$9,701•Onsite

About The Position

This position is responsible for providing support services that foster student learning, success and strong student communities through meaningful orientation and transition experiences. Establishes a climate that supports and facilitates student-focused approach to customer service and support. Supports and contributes implementation of the UBC Student Residential Experience such as residence life program curriculum development, staff recruitment, supervision, training and development, and student leadership development. To be responsible for all aspects of student life in an on-campus residence area and live in assigned accommodation. To manage the overall program and the residence life budget in their assigned area. To coordinate the delivery of all Residence Life services to residents to accomplish departmental goals. Residence Life is a 24-hour operation providing support to students and responding to all resident crises and residence emergencies as well as inquiries from students, parents, emergency services and other university personnel. This position is responsible for providing a residence life program that furthers student recruitment, retention, academic success, personal, and community and leadership development.

Requirements

Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Undergraduate degree in a relevant discipline.
Minimum of three to four years of related experience or the equivalent combination of education and experience.
Consent to Criminal Record Check.
Ability to be thorough, accurate, and have a high level of attention to detail.
Ability to communicate effectively verbally and in writing.
Proficiency with standard office software required.
Ability to develop and deliver effective presentations and workshops.
Ability to work effectively independently and in a team environment.
Ability to analyze problems, identify key information and issues, and effectively resolve issues.
Ability to deal with a diversity of people in a calm, courteous, and effective manner.
Ability to exercise tact and discretion.

Nice To Haves

Oral fluency in a second language an asset.

Responsibilities

Responsible for residence management in the following areas: Employee Management - Builds, motivates and supervises a team of part-time student staff. Leads and coaches towards effective performance and service excellence. Conducts performance management processes of Residence Life student staff which includes performance evaluations, discipline and terminations. Responsible for full cycle recruitment of Residence Life student staff which includes job descriptions, interviews, training and onboarding. Organizes and implements the orientation, training, and ongoing development of Residence Life student staff responding to current needs as necessary throughout the year. Provides 24 hour on-call support of staff responding to students in distress, fire systems and facilities emergencies. Ensures all employees work in a correct, safe manner, and are trained in regard to all necessary safety and environmental regulations, standards, practices and procedures. Ensures safety practices are in compliance with applicable WorkSafeBC regulations, UBC (SHCS) Student Housing and Community Services policy and UBC policy.
Community Development - Assist in budget preparation for residence life in assigned residence area and approves and dispenses departmental programming funds at area level. Develop a year long outline of educational, recreational, social and wellness programs and manages the programming in an assigned residence area. Implement programs through advisory staff that contribute to personal and community growth of residents.
Residence Conduct - Promotes, regulates, and supports residence behavioural standards process. Manages administrative judicial process (residence standards) in assigned residence area. Decides all judicial sanctions, and communicates decision to appropriate person(s). Assists with appeals of standards decisions. Reviews and revises residence behaviour standards, annually.
Crisis Management - Respond to crisis incidents and determine how best to support students to ensure the impact is mitigated and all involved are supported through the interpretation, implementation and administration of departmental policies. A densely populated community of vulnerable youth means significant volume (weekly) of crisis incidents. In coordination with Associate Directors Residence Life liaise with parents, faculty, staff who may be impacted by critical incidents to ensure they are appropriately supported and works with VP Students Office, Campus Security, RCMP, emergency services to support broader investigations. Provide ongoing post-incident support of residents impacted. Maintain building security and safety.
Student Support - Act as a resource person for students and staff on personal, academic, and social concerns and advise students on a group and individual basis, including providing personal crisis support, guidance and referral, assistance to students on administrative and procedural requirements and Act as a mediator and resource on issues between and among students in residence. Liaise with and refer students to other student services departments, examples include Student Health Services, Counseling Services, Equity and Inclusion Office, International Student Development and Access and Diversity etc. Available daily to students and staff, during posted office hours and on call 24 hours a day to Residence Life and Administration and student staff, seven days a week.
Project Development and Management - Act as Advisor to elected student council in assigned residence area. Provides critical guidance continuity across academic years; is an information resource and educates and advises regarding departmental protocols, policies, perspectives. Review and assess all aspects of student life in residence including assessing the effectiveness of previous years policies and programs. Researches and writes reports with recommendations. Assist in the review and development of departmental policies and procedures and as necessary, implement changes to improve quality of residence living. Initiate, develop and implement orientation programs that support new students in their transition to residence and university. Assist in revising departmental literature such as: Residence Contract, Residence Advisor Orientation Manual, Licensed Events Planning Guide etc.
Partnerships - Represent the Department with non-residence groups; including parents and campus organizations, regarding to residence policies, student issues and concerns. Participate in other university committees as requested by the Associate Director Residence Life. Liaise with other area staff including Front Desk staff, Facilities Building Services staff and Food Services staff.
Facilities - Investigate and make decisions regarding damage assessment appeals. Develop and administer procedures for facilities/equipment reservations and use. Respond to reports of after-hours facilities emergencies. Investigate; decide appropriate course of action; authorize over-time for tradestaff or make alternate arrangements for residents.