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H.S.H - Beverly Hills, CA
posted 22 days ago
Full-time - Entry Level
Beverly Hills, CA
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
About the position
Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking a Reservations Agent who possesses a genuine warmth and sense of hospitality. This role offers the opportunity to work for an award-winning luxury hotel group and to learn and grow within a diverse multi-outlet property. The position comes with an exceptional benefits package.
Responsibilities
- Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
- Book room reservations while focusing on maximizing room revenue and average rate.
- Handle all special reservations, to include V.I.P. reservations, packages, and discounts.
Requirements
- Strong communication skills while remaining positive, organized, and professional
- An open and flexible schedule with the ability to work on the weekends and holidays while being reliable
- Experience in customer service in a luxury hotel or other luxury customer service environment
- Proficient in Opera, Outlook, Excel, and Word systems a plus
Benefits
- 100% company-paid medical, dental and vision coverage
- Paid time off
- Complimentary employee meals
- Complimentary car parking (onsite)
- Complimentary bicycle parking (onsite)
- Bus transit reimbursement
- Complimentary uniform laundering
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- Retirement plan with 4% company match
