Reproductive Health Assistant - Rogers Park

About the position

The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.

Responsibilities

• Demonstrate proficiency in all duties related to providing care to patients.
• Respond to patient needs and inquiries.
• Provide support to other staff throughout patient visits.
• Maintain knowledge of services provided by PPIL and associated fees.
• Provide patient-centered customer service.
• Keep accurate records.
• Communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner.
• Treat all people with honor, respect, and inclusivity.
• Complete all required training for level 1 proficiencies and standards within three months.
• Ensure that each patient receives the care and information they need.
• Participate in Health Center efforts in compliance with organizational quality assurance guidelines.
• Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare.
• Provide medications and contraceptive supplies, and maintain inventory count.
• Assist in clerical and informational tasks related to proper follow-up of patients.
• Assist in the care and maintenance of PPIL equipment.
• Participate in routine Health Center chart audits and quality assurance procedures.
• Provide PPIL approved information about family planning methods and other services.
• Demonstrate an understanding of and commitment to PPIL protocols, policies, and procedures.
• Demonstrate an understanding of and commitment to PPIL core values.
• Other duties as assigned.

Requirements

• High School Diploma or High School Equivalency (HSE) required.
• Medical Assistant Certification or equivalent experience preferred.
• Previous professional experience with the provision of family planning services is preferred.
• Previous medical laboratory and/or counseling experience is preferred.
• Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred.

Nice-to-haves

• Additional training and/or education in reproductive health or medical services is desirable.
• Bi-lingual ability in Spanish or other languages common to PPIL patients is helpful.

Benefits

• Company subsidized premiums on Medical, Dental, and Vision Insurance
• Up to 12 weeks Paid Parental Leave for eligible employees
• Generous Paid Time Off (PTO) and paid holidays
• Mission focused work
• 401k with employer matching
• 100% company-paid Life Insurance
• 100% company-paid Short- and Long-Term Disability Coverage
• Robust Employee Assistance Program
• Professional Development awards and opportunities
• Flexible Spending Accounts
• Free Medical Services at PPIL
• Pet Insurance