Representative - Credit & Collections

Iberdrola•Rochester, NY

1d•Onsite

About The Position

Performs collection activities within the department and with outside agencies to assure prompt, courteous and proper collection in adherence with regulatory guidelines and state law. Responsible for reviewing arrears accounts for deposits, entering payment agreements, transferring final bills, bankruptcy, medical hardship, adjustments and reject payments. Responsible for daily cash balancing and reconciliation, exception payment processing, and processing of agency grants.

Requirements

Able to solve problems.
Able to multi-task.
Good communication and interpersonal skills.
Good keyboarding skills.
Experience in preparing spreadsheets.
2 to 4 years of work experience in customer service.
Working knowledge of credit and collection procedures, customer accounting and information systems.
Knowledge of legal collection process of prosecuting judgments and liens.

Responsibilities

Reviews accounts for deposits, processes multiple dwelling postings, processes bankruptcies, and refers final billed accounts to a collection agency.
Maintains files for special handling of accounts as required and proposed monthly report for review.
Processes all adjustments to customer accounts, balance and reconcile accounts, investigate exception payments, and process miscellaneous billings.
Works closely with agencies to receive, voucher, and process grants on customer accounts.
Completes daily work assignments in Credit and Collections.
Covers DSS phone queue within the Credit & Collections Department.