About the position
This is a 6mo + renewable contract with option to hire opportunity. Seeking Remote - Network Support Engineers to help provide technical phone support to the engineers that are doing the actual installs and upgrades to new servers, cameras, and access control. Client is seeking a highly motivated and detail-oriented Remote-Engineer to assist in the installation, configuration, and maintenance of servers, security cameras, and access control systems. This role is critical to ensuring the smooth integration of these systems into customer sites, providing ongoing support, and ensuring the highest standards of performance and security. This is the remote phone support to the engineers that are working onsite at the client locations to make sure the installation, configuration, and maintenance is a complete success - all servers are up, software installed, and cameras are all working properly. New servers, cameras, access control will be installed at client sites by a 3rd party where connectivity will need to be verified by the Network Remote Support Engineers and brought into production where functionality will need to be verified.
Responsibilities
- Provide technical phone support to engineers during installations and upgrades.
- Assist in the installation, configuration, and maintenance of servers, security cameras, and access control systems.
- Verify connectivity and functionality of new servers, cameras, and access control systems.
- Ensure the smooth integration of systems into customer sites.
- Provide ongoing support to ensure high standards of performance and security.
Requirements
- Experience with Cisco Switches for Command Line Troubleshooting.
- Familiarity with Axis Communications support; ACP Axis Certified Professional desired.
- Familiarity with Genetec Security Center support.
- Experience with ServiceNow or other ticket and task/issue management systems.
- Experience in Windows Server deployment, management, or Remote Imaging.
- Knowledge of Video Management System / CCTV platform.
- Knowledge of IP CCTV Cameras.
- Ability to troubleshoot both hardware and software problems efficiently.
- Excellent oral and written communication skills.
