Remote Front Desk

$93,600 - $110,240/Yr

Human Aeon - Long Beach, CA

Full-time - Entry Level

Remote - Long Beach, CA

About the position

The Remote Front Desk position at Aeon Long Beach, CA, is an entry-level role focused on providing excellent customer service to hotel guests. The primary responsibilities include managing guest check-ins and check-outs, handling reservations, and addressing inquiries related to hotel services and local activities. This role is essential for ensuring a smooth and pleasant experience for guests during their stay.

Responsibilities

• Accommodate hotel guests by registering and assigning rooms.
• Verify guest identification and issue room keys.
• Transmit and receive messages, keeping records of occupied rooms and guests' accounts.
• Present statements to and collect payments from departing guests.
• Answer calls and connect callers to the appropriate extension.
• Use computer systems to assist hotel guests at check-in and check-out.
• Keep records of room availability and make/confirm reservations.
• Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and other activities.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Record guest comments or complaints and refer guests to supervisors if needed.

Requirements

• Entry-level position with no prior experience required.
• Basic computer skills for using hotel management systems.
• Strong communication skills to interact with guests and staff.