Remote Dispatcher, Velocare

About the position

The Remote Dispatcher for Velocare at Cardinal Health plays a crucial role in the delivery of hospital-at-home programs by managing the dispatch of work orders to field personnel. This position is integral to ensuring efficient operations within a fast-paced, people-oriented environment, focusing on customer service and continuous improvement in healthcare delivery.

Responsibilities

• Create and dispatch work orders for field operations based on orders from channel partners.
• Ensure accuracy in work order creation and dispatching to field personnel.
• Serve as the primary communication link between customers and Velocare field personnel via various communication channels.
• Provide quality service to customers and field personnel, addressing inquiries and service issues promptly.
• Show empathy and compassion in all interactions with customers and field personnel.
• Problem-solve customer or field personnel inquiries effectively.
• Contribute to innovation and continuous improvement in service quality.
• Identify opportunities to enhance efficiency in service delivery.

Requirements

• High school diploma, GED, or equivalent work experience preferred.
• 1-2 years of related experience preferred.
• Effective customer service and communication skills.
• Strong knowledge of Microsoft Office products.
• Healthcare experience is beneficial.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs