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Jobs For Humanity - Hartford, CT
posted 2 months ago
Full-time - Entry Level
Remote - Hartford, CT
Administrative and Support Services
About the position
The Remote Customer Support Representative at Rowan Energy Norway is responsible for providing exceptional customer service while working from home. This role involves responding to customer inquiries, resolving complaints, and assisting with product information and order processing. The ideal candidate will possess strong communication skills and a passion for customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues effectively and efficiently
- Provide product information and assistance to customers
- Process orders, returns, and exchanges accurately
- Collect overdue payments for the company and handle debt collection procedures
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Proven customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
