Remote Customer Service Representative

$14 - $16/Yr

Afni - Tallahassee, FL

Full-time - Entry Level

Remote - Tallahassee, FL

Administrative and Support Services

About the position

As a Remote Customer Service Representative, you will play a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. You will represent one of the nation's largest brands, handling inbound customer inquiries, providing solutions, and identifying opportunities to offer additional products and services.

Responsibilities

• Deliver world-class customer service by responding to inbound calls.
• Provide product knowledge and troubleshoot issues.
• Resolve customer concerns with empathy and efficiency.
• Identify sales opportunities to proactively offer solutions that meet customer needs.
• Process orders and update customer accounts.
• Ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.

Requirements

• Passion for delivering exceptional customer service.
• Ability to handle inbound calls and provide solutions.
• Strong multitasking skills.

Nice-to-haves

• Experience in a customer service role.
• Sales experience or ability to upsell products.

Benefits

• Fully remote, work-from-home environment with paid training and ongoing professional development.
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment.
• Full time hours. 40-hour work week.
• Paid Time Off.
• Medical, Dental and Vision Insurance.
• Tuition Reimbursement.
• Referral Program.
• Career Growth opportunities.