Remarketing Associate

About the position

The Remarketing Associate is responsible for supporting functions and processes related to property tax administration and reconciliation activities to support asset-remarketing objectives. This position will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA's policy and procedures, per stated workflows as well as compliance in an expeditious manner per HCA's KPI's.

Responsibilities

• Initiate outbound calls to customers and municipalities for the purposes of recovering property tax refunds.
• Perform registration/plate cancellation to suppress unnecessary assessments.
• Generate, send, collect, and retain documents and information as requested ensuring compliance and accuracy per HCA's Policy and Procedures.
• Collect data and perform research as necessary.
• Support general incoming calls and respond to emails received daily.
• Process requests in accordance with Remarketing's SLAs which includes task prioritization, adherence to quality standards, and compliance with communication expectations.
• Perform lease and retail auto sales closing transactions supporting auction cash processing accuracy and timeliness.

Requirements

• Minimum 2-4 years related experience preferably in vehicle remarketing.
• Automotive retail and/or lease experience a plus.
• High School Diploma or GED.
• Associate Degree preferred.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.
• Basic user level knowledge of Microsoft Office products.
• Strong interpersonal skills to collaborate across company stakeholders and problem solve.
• Flexible and adaptable to changes in business demand and operations.
• Ability to multi-task and prioritize goals to meet business objectives.
• Strong verbal and written communication skills via multiple communication channels.
• Systemic thinker with a keen ability for process improvement.

Benefits

• Medical, Dental and Vision plans that include no-cost and low-cost plan options.
• Immediate 401(k) matching and vesting.
• Vehicle purchase and lease discounts plus monthly vehicle allowances.
• Paid Volunteer Time Off with company donation to a charity of your choice.
• Tuition reimbursement.