Relief Teller CSR

First Financial Corporation Indiana - Brazil, IN

Brazil, IN

Rental and Leasing Services

About the position

The Relief Teller Customer Service Representative plays a crucial role in assisting First Financial Bank in achieving its vision of satisfying customers' financial needs and being the number one financial service provider in the market. This position involves providing a variety of banking services to both customers and non-customers, handling transactions accurately and timely, and delivering exceptional customer service. Relief Teller/CSRs are expected to engage with customers, understand their financial needs, and promote new products and services. They must be able to multitask effectively between the teller line and platform area while maintaining a high level of accuracy and attention to detail.

Responsibilities

• Providing and maintaining exceptional customer service.
• Assisting customers with all banking needs.
• Cross-selling bank products and services to customers.
• Organizing material and equipment.
• Analyzing problems and providing solutions in coordination with branch management.
• Opening new checking, savings, CDs, and loan processing paperwork.
• May be responsible for closing the branch without other branch management personnel present.
• Assisting with weekly and monthly branch reports.
• Assisting branch manager with daily duties as assigned.
• Receiving checks and cash for deposits, verifying amounts, and entering deposits into the computer.
• Cashing checks and processing withdrawals.
• Receiving loans, utility, and miscellaneous payments.
• Issuing monetary instruments.
• Handling and balancing cash drawer at end of shift.
• Recognizing cross-sell or referral opportunities.
• Providing excellent customer service by identifying customer needs.
• Demonstrating compliance with all bank regulations.

Requirements

• High school diploma or equivalent.
• Successful completion of in-house training program or other approved training program.
• Six months' experience in the teller function and sales experience.
• Computer skills in Word and Excel.
• Excellent sales, interpersonal, and communication skills.
• Ability to maintain confidentiality and use tact and diplomacy.
• Good understanding of financial products and services.
• Good organizational skills.

Nice-to-haves

• Previous or current teller and/or customer service experience.
• Knowledge of computer applications (Word, Excel, etc.) preferred.