Relief Customer Service Representative Driver

About the position

The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful 'Relief CSR' must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities

• Safely operate a company step van in designated area to provide products and service to a variety of clients.
• Verify daily preventative maintenance of vehicle and maintain proper operator documentation.
• Manage daily route independently to ensure accurate and timely delivery of product.
• Loads/unloads product per company policies, procedures, and guidelines.
• Review invoices daily for complete and accurate information and make corrections as needed.
• Meet sales goals and promotes overall route growth to enhance profitability.
• Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
• Assist the sales organization with the procurement of additional new business.
• Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers.
• Monitor customer feedback and handle customer issues in a prompt and courteous manner.
• Take responsibility for your personal safety and watch out for the safety of others.
• Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies.
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Requirements

• Must be a minimum of 21 years of age.
• Have a valid driver's license and excellent driving record.
• Customer service experience with a wide variety of consistent customer contact.
• Strong math and basic computer skills.
• Demonstrated experience selling services/products and generating new business preferred.
• Excellent customer service and verbal communication skills required.
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.