Relief CSR

$49,920 - $49,920/Yr

Vestis - Paso Robles, CA

Full-time

Paso Robles, CA

About the position

The Relief Customer Service Representative (CSR) plays a crucial role in building strong relationships with customers while balancing exceptional service with sales growth goals. This position requires a motivated individual who can advocate for the organization and generate goodwill and loyalty among clients, all while maintaining professionalism in a competitive environment.

Responsibilities

• Safely operate a company step van in designated area to provide products and service to a variety of clients.
• Verify daily preventative maintenance of vehicle and maintain proper operator documentation.
• Manage daily route independently to ensure accurate and timely delivery of product.
• Load/unload product per company policies, procedures, and guidelines.
• Review invoices daily for complete and accurate information and make corrections as needed.
• Meet sales goals and promote overall route growth to enhance profitability.
• Develop leads/prospects, call on prospective customers to solicit business, prepare service agreements, and install new accounts.
• Assist the sales organization with the procurement of additional new business.
• Possess a strong understanding of services, policies, and pricing methods and communicate these to customers.
• Monitor customer feedback and handle customer issues in a prompt and courteous manner.
• Take responsibility for personal safety and watch out for the safety of others.
• Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies.
• Perform other duties as required or assigned.

Requirements

• Must be a minimum of 21 years of age.
• Valid driver's license and excellent driving record.
• Customer service experience with consistent customer contact.
• Strong math and basic computer skills.
• Demonstrated experience selling services/products and generating new business preferred.
• Excellent customer service and verbal communication skills required.
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to handle adverse weather conditions.

Benefits

• Equal opportunity workplace with affirmative action policies.