The Customer Success Manager (CSM) plays a crucial role in fostering customer advocacy and satisfaction by building strong, trusted relationships with decision-makers and key stakeholders. They are dedicated to understanding the unique needs of each customer and ensuring that those needs are met through the optimal use of Vernier solutions. By working closely with customers, the CSM drives achievement of desired outcomes, ensuring customers obtain value, renew, and grow. The CSM is responsible for identifying opportunities to provide solutions for new and existing customers, managing the end to end sales process. Key responsibilities include: Customer Advocacy : Championing customer interests and needs within our organization, ensuring the voice of the customer is heard, and their objectives are prioritized. Relationship Building : Serve as a trusted advisor by providing insights, market trends, and best practices.Developing and nurturing strong relationships with decision-makers and stakeholders within the district or organization to foster loyalty and long-term partnerships. Utilization Maximization : Actively working to ensure districts use Vernier solutions to their fullest potential, helping customers integrate and leverage these tools effectively for their specific needs. Proactive Support : Regularly checking in with customers through meetings, calls, and reviews to assess satisfaction, uncover new needs, and ensure ongoing success. Training and Education : Guiding clients through the onboarding process to ensure successful implementation of Vernier solutions. Promoting the use of professional development resources, enabling customers to fully understand and utilize Vernier solutions to drive successful outcomes. Ensure clients are aware of new products, services, or features that may benefit them. Sales and Revenue Growth : Identify opportunities for upselling, cross-selling, and expanding service offerings. Develop and implement strategies to retain existing clients and secure new clients. New Business Development: Identify, research, and target prospective clients within assigned territories or verticals. Generate leads through cold calling, networking, and leveraging referrals. Conduct discovery calls and presentations to demonstrate how our solutions address client needs. Cross-Selling into Existing Accounts: Build and nurture relationships with current clients to understand their evolving needs. Identify opportunities to expand product/service adoption within existing accounts. Sales Process Management: Manage the end-to-end sales process, including proposals, contract negotiations, and closing deals. Accurately forecast and track pipeline activity in the CRM system.