Relationship Manager, Volunteer Screening

Ministry Brands

5d

About The Position

As a part of Ministry Brands, we are a fast-growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma, and Tampa, Florida. We currently have an opening for a Client Relationship Manager on our Support and Relationship Management team. Our purpose is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service, and commitment to excellence.

Requirements

• Requires 2+ years of related experience
• You have a Bachelor’s degree or an equivalent combination of education and experience
• Ability to learn and demonstrate company product solutions
• Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
• Excellent verbal and written communication, organization and follow up skills
• Sound decision-making ability
• Excellent relationship building skills and ability to work both individually and as a member of a team
• Self-motivated and goal-oriented
• Ability to work effectively within a fast-paced, deadline-driven environment
• Ability to handle conflict in a professional and efficient manner
• Must be a team player; take ownership; and sustain optimism while focusing on the customer
• Looks for way to improve and promote quality; demonstrates accuracy and thoroughness

Responsibilities

• Communicate regularly with each client to ensure a healthy relationship on behalf of our company
• Discover underlying risks, challenges, and opportunities among client stakeholders
• Resource each client with solutions tailored to their unique goals and requirements
• Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
• Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
• Conduct Account Review sessions at recurring intervals with each client partner
• Achieve high renewal rates and cross-sell growth among our existing account portfolios
• Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities

Benefits

• Quarterly Incentive Program: This position is eligible to participate in our quarterly incentive program. Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets. Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree