Relationship Manager II - Community Development Banking
About The Position
PNC's Community Development Banking organization is dedicated to improving low-to-moderate income neighborhoods and the quality of life for low- and moderate-income people. This team focuses on meeting community needs through community development loans, investments, financial education, and other technical expertise. The Relationship Manager II will engage in extensive outreach in lower income communities to originate community development loans and investments, while also inspiring service partners to get involved. PNC provides nontraditional capital for high-impact development projects and capital for reinvestment into local communities. The role involves working with affordable housing developers, community development financial institutions (CDFIs), nonprofit organizations, and social impact investment entities to provide financing options for projects such as affordable housing, services meeting community needs, economic development projects creating or retaining jobs for lower income people, and neighborhood revitalization projects. Successful candidates will possess a deep understanding of low-to-moderate income populations and communities, and the ability to create financial solutions tailored to their needs.
Requirements
- University / college degree, with 5+ years of industry-relevant experience.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Book Of Business
- Client Relationship Building
- Credit
- Credit Products
- Customer Engagement
- Decision Making
- Financial Analysis
- Identifying Sales Opportunities
- Business Acumen
- Client Relationship Management
- Customer Experience Management.
- Decision Making and Critical Thinking
- Effective Communications
- Prospecting.
- Selling.
- Tech Savvy
Nice To Haves
- Familiarity with sustainable loan principles
- Real Estate Lending
- Tax Credit Financing
- Commercial Lending
- Previous Relationship Management experience
- Formal Bank Credit Training preferred.
- Adaptable self-starter with book business and/or network of Centers of Influence (COI) relationships to generate loans and investments
- Ability to travel and participate in after hours events such as conferences, panels, roundtables and community outreach events.
Responsibilities
- Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
- Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
- Manages risk/return and drives quality for new and/or existing clients.
- Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
- Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
- Focuses on increasing client engagement and loyalty.
- Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
- Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
- Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
- Analyzes, evaluates and mitigates credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
