Relationship Manager, Employment Screening

Ministry Brands

4d

About The Position

Ministry Brands is looking for a Relationship Manager, Employment Screening to join our growing team! Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. As a part of Ministry Brands, we are a fast-growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma, and Tampa, Florida. We currently have an opening for a Client Relationship Manager on our Support and Relationship Management team. Our purpose is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service, and commitment to excellence.

Requirements

• Requires 2+ years of related experience
• You have a Bachelor’s degree or an equivalent combination of education and experience
• Ability to learn and demonstrate company product solutions
• Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
• Excellent verbal and written communication, organization and follow up skills
• Sound decision-making ability
• Excellent relationship building skills and ability to work both individually and as a member of a team
• Self-motivated and goal-oriented
• Ability to work effectively within a fast-paced, deadline-driven environment
• Ability to handle conflict in a professional and efficient manner
• Must be a team player; take ownership; and sustain optimism while focusing on the customer
• Looks for way to improve and promote quality; demonstrates accuracy and thoroughness

Responsibilities

• Communicate regularly with each client to ensure a healthy relationship on behalf of our company
• Discover underlying risks, challenges, and opportunities among client stakeholders
• Resource each client with solutions tailored to their unique goals and requirements
• Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
• Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
• Conduct Account Review sessions at recurring intervals with each client partner
• Achieve high renewal rates and cross-sell growth among our existing account portfolios
• Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level