Relationship Banker Forks

About the position

First Fed is seeking a Relationship Banker I to process a variety of financial transactions for customers in accordance with established guidelines and procedures. This position is designed to perform the full range of transactions and account management duties while establishing and strengthening relationships with new and existing customers. The RB Float position will have different branch work locations as assigned.

Responsibilities

• Perform financial transactions in accordance with current policies and procedures, ensuring minimal errors and timely filing of account documentation.
• Open consumer accounts.
• Meet assigned sales, referral, and cross-selling goals by identifying and selling Bank products and services beneficial to the customer's needs.
• Develop and maintain a current knowledge of all products and services.
• Respond promptly to customer's inquiries for services.
• Participate in assigned outbound business development activities including sales calls and networking.
• Consistently balance cash and teller transactions in an accurate and secure manner within guidelines.
• May perform vault duties such as ordering/shipping currency and coin and distributing money.
• Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors.
• Take consistent responsibility for the safekeeping of money received and the prompt accounting or transfer of funds to safeguard against loss.
• Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
• BSA and fraud regulation and compliance activities.
• Support other Branches by working in various locations as needed.
• Perform related duties and responsibilities as required.

Requirements

• High school diploma or certified equivalency.
• Typically requires at least 1 year experience cash handling in a retail environment which requires the use of math skills to pay and receive cash including balancing.
• Demonstrated success in achieving sales goals required.
• Proficiency in building and expanding customer relationships.
• Experience providing high-level service in a customer-facing role.
• Banking experience preferred.
• Ability to communicate professionally at a high level verbally and in written form.
• Ability to remain calm, friendly, and positive during all customer interactions.
• Active listening and questioning skills necessary to identify customer needs and effectively match with bank products and services.
• Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing a high level of customer service.
• Proficiency in keyboarding and ten-key/calculator skills. A working knowledge of Microsoft office applications including Word and Excel is preferred.
• Strong mathematical, organizational, and interpersonal skills.
• Attention to detail.
• Adaptable to change.
• Confident understanding and utilization of technology.
• Comfort with conflict resolution and problem solving.
• Valid WA driver's license.

Nice-to-haves

• Banking experience preferred.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Retirement plans (401k with company match and Employee Stock Ownership Plan)
• Gym membership reimbursement
• Discounts on banking products
• Branch Incentive plan paid out quarterly based on branch performance