Reimbursement Specialist - Patient Financial Services - Remote

About the position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Patient Revenue Management Organization is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. The position is remote and requires the candidate to reside in North Carolina.

Responsibilities

• Analyze and provide feedback for departmental specific reports.
• Utilizes clinical and coding knowledge to ensure accurate and compliant charge items and to recognize and resolve billing inconsistencies.
• Coordinates projects and audits to improve processes related to revenue cycle, efficiency of charging and billing, and collection efforts.
• Assist management in forecasting by providing historical information.
• Work with departmental directors, managers and appropriate personnel to ensure budgetary compliance.
• Manage appropriate systems for accounts receivable and/or financial reporting and prepare written reports and analyses for PRMO, DUHS and PDC leadership documenting trends and appropriate recommendations/conclusions.
• Coordinate communication between insurance companies, governmental agencies, providers and support staff.
• Trend and report on departmental performance indicators and goals.
• Ensure departmental goals are satisfied.
• Make recommendations to improve financial systems; perform in house audits of operating units; analyze deficiencies and report to manager/director.
• Assist in developing and defining short and long term departmental specific goals and objectives.
• May be responsible for managing and delegating database inquiries.
• Creation and development of work assignments including training of employees.
• Maintain professional relationship with internal and external agencies and professional organizations concerning operations.
• May serve as liaison between the physicians and the PRMO.
• May conduct employee quality reviews in support of OER (Overall Effectiveness Rating) performance evaluations, and provide feedback to management and relevant employees.
• Develop and provide job-specific training to new and existing employees within department.
• Perform other related duties incidental to the work described herein.

Requirements

• High school diploma or equivalent is required, preferably supplemented by post-secondary courses in Accounting, Finance, Economics, Business Administration or a related field.
• Four years of related experience in healthcare is required. A Bachelor's degree in a related field can substitute for the experience requirement.