REGULATORY SPECIALIST II - 79001229

State of Florida • TALLAHASSEE, FL

7d • Onsite

About The Position

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department.

Requirements

• At least one (1) year of professional office experience
• Proficient in Microsoft Office
• Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs.
• Ability to compile, organize and analyze data.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbally and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Knowledge of the department's document imaging and licensing systems.
• Basic knowledge of Microsoft applications.
• Basic grammar skills.

Responsibilities

• Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules. This includes license renewals and requests to change addresses, names, and statuses.
• Processes applications by utilizing the department's licensing system.
• Provides applicants personal guidance regarding applications in writing and making verbal contact with the applicant if necessary.
• Prepares applications for board and committee meetings.
• Maintains board and exam lists utilizing Microsoft applications.
• Participates in meetings and attends training sessions as scheduled.
• Participates in the testing of new application software and changes in processing procedures.
• Reports events, errors or trends to supervisor.
• Performs other related duties as required.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage (i.e. individual and family coverage) to eligible employees.
• $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed