Registration Specialist

Lehigh Valley Health Network - Gilbertsville, PA

Part-time

Gilbertsville, PA

10,001+ employees

Hospitals

About the position

The Registration Specialist is responsible for coordinating all aspects of patient registration, insurance verification, and scheduling. This role involves conducting patient interviews to gather necessary demographic and clinical information, ensuring accurate scheduling, and educating patients about their financial responsibilities. The position aims to create a welcoming environment for patients while maintaining compliance with registration accuracy.

Responsibilities

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance, and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled, obtaining new orders if necessary.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation accurately.
• Secures signatures to ensure timely reimbursement, including consents specific to services rendered.
• Determines and collects patient financial liability and creates estimates, referring patients to financial resources as needed.
• Reviews daily schedule and identifies potential scheduling conflicts, conferring with colleagues and providers for resolution.
• Maintains compliance with registration accuracy.

Requirements

• High School Diploma/GED
• 1 year of customer service experience or 1 year in a healthcare environment such as a hospital or physician office
• Computer and typing proficiency
• Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness
• Must successfully pass the required training in two attempts or less.

Nice-to-haves

• Associate's Degree in Health care or related field
• Knowledge of medical terminology
• Bi-lingual - Spanish/English