Specialist-Registration I

IU Health•Avon, IN

12d•Onsite

About The Position

The Registration Specialist I plays a key role in supporting a positive patient experience by facilitating smooth and efficient patient flow throughout the OB/GYN department. This role is responsible for patient check-in and check-out, scheduling, pre-registration, and ensuring accurate demographic, financial, and insurance information is collected and entered into the system. The ideal candidate is dedicated, dependable, patient-focused, and thrives in a lighthearted, team-oriented environment.

Requirements

High School Diploma or GED required

Nice To Haves

Relevant experience in a healthcare setting
Ability to learn and retain medical coding concepts (ICD-10 and CPT preferred)
Understanding of insurance information and verification processes
Knowledge of medical terminology and clinical practices
Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsibilities

Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner
Register patients by accurately collecting and entering demographic, financial, and insurance information
Check patients in and out, ensuring a positive and welcoming experience
Schedule appointments and complete pre-registration activities
Interview patients to obtain appropriate medical and insurance information
Explain hospital and departmental charges, policies, and procedures
Validate and enter charges into appropriate systems and collect payments as required
Answer incoming calls and appropriately direct patients and visitors
Support optimal clinical outcomes and maximum reimbursement through accurate documentation