FT Patient Registration

USPI•Virginia Beach, VA

2d•Onsite

About The Position

Physicians Surgery Center of Tidewater is seeking a full-time Registration Representative (30–32 hours/week) to join their team. They are a busy multispecialty surgery center serving the Tidewater area and are proud to be an affiliate of United Surgical Partners International (USPI). USPI specializes in the development and operation of ambulatory surgical facilities across the United States, delivering first-class surgical care and recognizing employees as their greatest asset. As a joint venture between local physicians and USPI, Physicians Surgery Center of Tidewater maintains the highest standards of safety, quality, and patient experience. The Registration Representative supports front-end operations to ensure efficient patient throughput and an exceptional patient experience. Responsibilities include registration, scheduling support, reception duties, and patient financial processing. This role requires accurate data entry, strong communication skills, sound judgment, and the ability to maintain confidentiality while working in a fast-paced healthcare environment. The ideal candidate is professional, detail-oriented, and able to collaborate effectively with physicians, staff, and patients. These activities are to be performed in compliance with the philosophies, policies, procedures, goals, and budgets established by the governing board and corporate offices as well as all Federal, State, and local laws. Requires a high level of professional judgment and discretion in carrying out assignments, the ability to problem solve, a high degree of confidentiality, and the ability to work under pressure. Must be able to work well with physicians and employees on sensitive issues, communicate in a professional manner and be able to use persuasion to accomplish compliance. The successful candidate will project a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees.

Requirements

High School Graduate
Minimum of one (1) year of clerical or healthcare-related experience preferred
Medical terminology and computer experience are beneficial.

Nice To Haves

Prior experience in a hospital, outpatient facility, or ambulatory surgery center is a plus

Responsibilities

Greet and interact professionally with patients, families, physicians, and staff.
Register patients and complete all required intake documentation.
Accurately collect and update patient demographic and insurance information.
Provide general administrative and clerical support as needed.
Collect co-pays, deductibles, and outstanding balances in accordance with policies.
Accurately document payments in the billing system.
Handle funds and balance daily collections per office procedures.
Answer incoming phone calls and provide support to registration and front office functions.
Serve as back-up support across front office responsibilities as needed.
Ensure all activities comply with governing board policies, USPI standards, and applicable federal, state, and local regulations.
Maintain strict confidentiality of patient, physician, and organizational information.
Exercise sound judgment, discretion, and problem-solving in daily operations.
Maintain a professional demeanor and appearance at all times.