Registered Nurse, Hospice Community Educator/Marketer

Mercy Medical Center Home Health & Hospice - Canton, OH

Full-time - Mid Level

Canton, OH

About the position

The Registered Nurse, Hospice Community Educator/Marketer at Mercy Medical Center Home Health and Hospice is responsible for providing support for personnel and patient care services in the hospice setting. This role involves ensuring compliance, quality, and safe delivery of hospice services, collaborating with clinical management, and participating in quality improvement programs. The position emphasizes compassionate care and effective communication with patients, families, and healthcare professionals.

Responsibilities

• Ensure quality and safe delivery of hospice services for the patient from beginning to end of their service.
• Collaborate with Agency Clinical Manager and Medical Director to facilitate hospice care and ensure compliance.
• Meet and exceed quality indicators.
• Collaborate with intake, providing daily support, managing assignment volume based on staffing availability.
• Complete RN Clinical Manager workflow when needed to ensure timeliness of completion and identify education needs for field clinicians.
• Focus on Key Performance Indicators as assigned.
• Assist with implementation of quality improvement programs in the field.
• Participate in on-call rotation and patient staffing as needed to manage staffing needs and patient-related issues.
• Complete field visits as needed.
• Participate in managing cost of goods, working with monitoring supply costs, DME costs, and medication costs.
• Maintain positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings, and families.
• Assist with monthly IDG meetings when needed.
• Review clinical documentation in accordance with agency protocol and Medicare/Federal guidelines.
• Maintain active RN license in state of employment.
• Participate in in-service program development.
• Consistently demonstrate core values and maintain a professional appearance as a representative of the company.
• Understand, implement, and practice policies and procedures for agency operation.
• Assist in new hire orientation when needed.

Requirements

• Current RN license in the state of employment
• 3 years experience as an RN, with at least one year in Hospice
• Strong critical thinking skills with the ability to problem solve clinical needs
• Ability to create positive impressions and communicate with a variety of people
• Exemplary communication skills and customer focus
• Ability to remain calm, have patience and be accommodating
• Compassionate and caring while working with patients, families, and all other customers
• Ability to resolve conflict using conflict management skills
• Knowledgeable on nursing best practices and able to make appropriate nursing judgments
• Detail-oriented and observant
• Ability to synthesize complex medical information and escalate to Clinical Management
• Ability to prioritize and be timely
• Ability to clinically support the needs of the department to ensure team goals are met timely
• Takes advantage of available resources to complete work effectively and efficiently
• Applies fact-based knowledge of technical skills and business understanding
• Ability to follow directions and work as a team member
• Valid driver's license and auto insurance.