Regional Showroom Sales Associate

$55,000 - $65,000/Yr

Granite Group International - Exeter, NH

Full-time - Entry Level

Exeter, NH

Merchant Wholesalers, Durable Goods

About the position

The Regional Sink & Spout Sales Associate plays a crucial role in maintaining staffing levels across Bath, Kitchen & Lighting Showrooms in Southeastern New Hampshire. This position requires extreme flexibility to cover multiple showroom locations, ensuring that customer service remains uninterrupted during busy periods and staff absences. The role is exempt and salaried, with defined sales and profit objectives, and includes a smaller commission opportunity due to the nature of the position.

Responsibilities

• Greet visitors by phone and in person in a friendly, professional manner.
• Develop knowledge and expertise on all the products and lines displayed in the store as well as industry trends.
• Learn and practice excellent sales and customer service skills.
• Be mindful of the store's sales goals, profit goals, and the products that can best help achieve them.
• Support the Showrooms full-time Salespeople on their days off, or when they are with other customers.
• Learn the pricing structure for different customer types.
• Become proficient with CSD, the company's order entry and inventory system.
• Generate sales by meeting with and selling to Sink & Spout customers: plumbing contractors, builders & remodelers, designers, architects and their homeowners.
• Promptly prepare and distribute quotes to all involved in a project (homeowner, contractor, etc.).
• Learn Specbook software; prepare and maintain Specbooks for customers.
• Follow up on all quotes in a timely manner until a sales order is closed or rejected.
• Work collaboratively with the contractor/builder/etc. to help ensure the project runs smoothly and on time.
• Proactively keep the customer apprised of the status of their order.
• Develop a network of repeat customers, particularly within the trades.
• Participate in meetings, marketing events and training events, both live and virtual, offered by the company and/or product vendors.
• Help keep the interior store environment (including desk area) and product literature complete, clean, neat and attractive.
• Help monitor exterior storefront to ensure it is neat and tidy, e.g. windows, doors, sidewalks, plantings.
• Perform all duties in a consistently safe manner and adhere to all company safety policies.
• Perform other duties as assigned.
• Maintain a professional appearance.

Requirements

• High school diploma or GED
• 1-3 months related experience and/or training
• Strong math skills
• Knowledge of common computer applications and internet search techniques
• Customer service orientation
• Strong communication (written and verbal) and interpersonal skills
• Excellent organizational and time management skills; ability to prioritize
• Good problem-solving and conflict resolution skills

Nice-to-haves

• Knowledge of the kitchen, bath and lighting industry and/or a strong desire to learn
• Knowledge of solutions-based selling and closing techniques and/or a strong desire to learn

Benefits

• Full-time position
• Salary range of $55,000 - $65,000 per year
• Quarterly commission opportunity