Regional Operations Manager - Boston, MA

OPENLANE•Boston, MA

4d•$65,000 - $70,000•Hybrid

About The Position

OPENLANE is seeking a Regional Operations Manager to oversee inspection processes and ensure quality standards are met within their assigned region. This role involves hiring and collaborating with inspectors, driving regional success through data-driven decision-making, and managing a team. The manager will be responsible for ensuring adherence to company policies and procedures, partnering with sales teams for regional growth, cultivating customer relationships, and supporting continuous improvement initiatives. The position requires a minimum of 3 years of experience in operations management or a related field, with a focus on team management, data analysis, and communication.

Requirements

Minimum of 3+ years relevant experience or education.
Minimum of 2+ years of automotive mechanical experience.
Must be able to operate a motor vehicle and possess a valid driver’s license.
A working knowledge of technology, particularly in submitting electronic inspection reports.

Nice To Haves

Previous experience managing teams and individuals, including both contractual and full-time employees.

Responsibilities

Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team.
Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets.
Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region.
Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region.
Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
Ensure that contractors meet customer requirements and operational standards.
Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
Adopt a continuous improvement mindset by collaborating with the Product; Arbitration; Scheduling; and Quality Assurance teams to test new app releases and processes, and provide feedback for improvements and maintenance.
Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors.
Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
Utilize various communication tools within the OPENLANE organization.
Perform other duties as assigned by the manager.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement