Regional Operations Manager Bay Area

$135,000 - $155,000/Yr

Cityrise - Fremont, CA

Full-time - Mid Level

Fremont, CA

Professional, Scientific, and Technical Services

About the position

The Regional Operations Manager at City Rise LLC is responsible for overseeing all levels of Traffic Control Operations in Northern California. This role involves managing scheduling, field supervision, recruitment, and customer service to ensure efficient traffic control services at construction sites. The position requires collaboration with various teams to implement company policies and improve operational performance while maintaining a focus on safety and customer satisfaction.

Responsibilities

• Coordinate, monitor, and manage various locations within the defined region.
• Manage and maintain Profit & Loss Statement (P/L).
• Help to increase profit in all locations within the region by managing controllable operational costs.
• Improve regional processes, policies, and practices to achieve company goals and ensure adherence to company-wide policies.
• Make adjustments to processes to positively impact operational performance and client experience.
• Forecast regional equipment and personnel needs.
• Ensure execution of the company's annual regional field recruitment goals based on sales projections.
• Responsible for hitting regional traffic control sales targets by ensuring locations are properly staffed and equipped.
• Oversee all aspects of regional Traffic Control Operations, including Dispatch & Scheduling, Customer Service, Field Operations, Recruitment, and Branch Management.
• Gather data to produce and present KPI's and progress reports to staff and executive management.
• Work closely with the Safety & Training Team to address training opportunities and safety concerns.
• Collaborate with the Logistics team to ensure all locations are properly equipped and that TC equipment is maintained.
• Partner with the Business Development Team to set up regional Marketing/Special Events as needed.
• Demonstrate leadership in performance assessments and ensure employee participation in discussions focused on company performance.
• Provide targeted coaching to improve individual performance and engage in talent management strategies.
• Partner with HR to oversee performance reviews and conduct investigations as needed.
• Maintain relationships with local unions, agencies, and customers.
• Conduct jobsite visits as needed.
• Lead the execution of various special projects and business improvement initiatives as identified by senior management.
• Participate in software implementation and improvement projects as needed.

Requirements

• High School Diploma or equivalent required.
• Bachelor's degree in business management or a closely related field preferred.
• Minimum of 5 years management experience with 10 or more direct reports.
• Minimum of 2 years Operations Management experience, industry relevant or equivalent.
• Experience managing a P&L statement and leveraging it to control operational costs.
• Experience leading a team of manager and/or supervisor level employees.
• Strong leadership skills to keep employees motivated.
• Strong analytical skills.
• American Traffic Safety Services Association (ATSSA) certified flagger, TCT, TCS preferred.
• Demonstrated knowledge of state and federal agencies including Occupational Health and Safety/Cal OSHA, Department of Transportation, Department of Industrial Relations.
• Exceptional customer service and communication skills (both written and oral).
• Must read/write in English and be comfortable speaking with customers.
• Self-starter, able to work independently, highly organized, self-motivated, and a team player.
• Dependable and trustworthy with a clean driving record and valid CDL.
• Strong computer skills and typing skills required, with proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Microsoft Forms) and Salesforce.

Nice-to-haves

• Bilingual (English/Spanish) a plus but not required.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance