Regional Foster Coordinator

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)•Victoria, BC

16h•CA$56,700 - CA$70,863•Remote

About The Position

The BC SPCA is seeking a Regional Foster Coordinator to support the engagement, development, recognition, and retention of foster volunteers. This role will execute provincial Foster Program goals regionally, providing coaching and support to local teams and foster leads to ensure successful Foster Program operations. The Coordinator will also offer training and engagement opportunities for fosters and work closely with Volunteer Resources and Direct Care teams to ensure the Foster Program thrives.

Requirements

Post-secondary education in a related field such as Social Sciences, with a minimum of 3 years’ related experience; or an equivalent combination of education and experience.
Related experience includes volunteer coordination and engagement.
Related experience includes tracking and reporting on program metrics and recommending alternatives for improvement.
Related experience includes coaching, mentoring, training, and empowering volunteers.
Related experience includes working in the animal welfare sector, with a focus on building programs/systems/infrastructure beyond animal sheltering.
Tech savvy with experience championing effective use of technology to elevate an organization’s efficiency.
Proficient in the use of Microsoft Office Suite, with the ability to adapt to new technologies.
Strong ability to impact and influence, with demonstrated capabilities to proactively address and work through situations involving conflict.
Demonstrated ability to successfully collaborate with multiple different teams and ability to align program and operational priorities with strategic objectives.
Proven ability to work independently in a fast-paced, dynamic environment with competing deadlines and multiple priorities.
Excellent communication skills and ability to work with internal and external parties at all levels and from diverse backgrounds in a positive and respectful manner.
Excellent organizational skills with remarkable attention to detail.
Ability to travel throughout the region as needed.
Working knowledge of the concepts of diversity, equity, inclusion, and reconciliation.
Philosophical harmony with the BC SPCA’s vision, mission, values, and strategic directions.

Nice To Haves

Completion of CVA Certification in Volunteer Management is an asset.
Experience with Better Impact and/or ShelterBuddy is considered a strong asset.

Responsibilities

Liaise with Community Animal Centre (CAC) staff, Volunteer Resources, the Animal Flow team, and foster volunteers to ensure successful Foster Program operations, gather feedback, and resolve barriers.
Develop tools, templates, and resources to improve the foster experience within the region, potentially for provincial use.
Provide ongoing professional development and skill-building opportunities for fosters.
Work with Volunteer Resources, CAC staff, and volunteers to orchestrate meaningful foster volunteer recognition initiatives, including heightened recognition during National Volunteer Week.
Recommend opportunities for existing foster volunteers to advance into specialized roles (e.g., bottle-feeding neonates, working with complex behaviors) and provide support, coaching, and training as approved.
Implement and track foster volunteer peer-to-peer programming, such as mentorship or buddy opportunities.
Collaborate with Volunteer Resources to develop targeted recruitment strategies for critical foster needs.
Assist with sourcing foster volunteers for specialized placements like large-scale animal intakes (LSAIs) and emergency animal boarding (EAB).
Research, recommend, and implement foster retention strategies.
Collaborate with the Media & Internal Communications Team to promote foster volunteer opportunities and highlight contributions.
Provide guidance and support to staff working with foster volunteers in alignment with BC SPCA volunteer strategies, philosophies, and protocols.
Advance complex performance management or engagement issues to the Manager, Foster Program.
Collaborate with and provide Foster Program support to other regions as required.
Maintain an accurate, current list of available fosters in their portfolio in Better Impact.
Pull, analyze, and report on identified foster volunteer metrics to support the Manager, Foster Program with impact and gap analysis and strategic program planning.
Assist foster volunteers and staff with logging important data such as foster hours and placement details in databases like Better Impact and ShelterBuddy.
Produce impact and statistical reports on the Foster Program and contributions of fosters within the assigned region.
Conduct regular regional program evaluation as established by the Manager, Foster Program.
Provide recommendations based on findings and, where approved, assist in developing and delivering initiatives such as training, mentoring, and recognition opportunities.
Recommend training applicable to foster volunteers and assist with the development/delivery of such programs.
Collaborate with the Training & Development Specialist to ensure training aligns with other BC SPCA training and adult learning principles.
Collaborate with Volunteer Resources to support foster recruitment needs and positive onboarding experiences.
Participate in and contribute to committees, working groups (e.g., Emergency Boarding Working Group), and other cross-functional teams as necessary.
Contribute to a culture of health, safety, and wellness and model appropriate work-life balance.