Regional Administrator

Hazelview Properties • Toronto, ON

5d • CA$55,000 - CA$65,000

About The Position

The Regional Administrator will be responsible for ensuring a superior level of cooperation, service, and support to residents, thereby ensuring that Hazelview is a landlord of choice and maintaining good resident-landlord relations. This role involves basic coordination of office administration, including ordering supplies, organizing files, managing communications, and providing information to residents. The administrator will also handle lease agreements, process capital quotes, and assist with accounting tasks such as reviewing applications and processing correspondence under local housing laws. Additionally, the role includes training new team members on systems and Hazelview processes.

Requirements

• Degree/diploma and/or an equivalent combination of education and/or experience.
• 2-3 years of administrative experience, preferable in a busy office.
• Strong computer skills including Microsoft Office (Excel, Word, Outlook).
• Excellent communication is required.
• A professional demeanor with strong communication skills, both verbal and written.
• Excellent customer service skills.
• Ability to accurately listen, understand and respond to issues appropriately.
• Ability to work and act independently using good judgment when assessing difficult situations.
• High attention to detail and accuracy is critical.
• Exceptionally organized and detail oriented.
• Ability to work under pressure and meet deadlines.
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude.
• Superior time management skills with ability to multi-task/prioritize and work under tight timelines.
• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality.

Nice To Haves

• Experience with Yardi would be an asset.
• Experience in a customer service role would be an asset.
• Exposure to the Property Management Industry would an asset.
• Ability to speak other languages is considered an asset.

Responsibilities

• Ensure a superior level of co-operation, service and support is provided to residents.
• Maintain good resident-landlord relations.
• Coordinate office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors.
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner.
• Draft collection notices.
• Monitor petty cash expenditures.
• Ensure terms of the lease agreements are met and administers damages/security deposits and charges.
• Provide Building Managers with lists of leases coming up for renewal.
• Assist the Regional Manager on any pending projects and assignments.
• Attend hearings or is involved in hearings including creating files, preparing evidence and gathering back-up materials.
• Process Capital Quotes, prepare Purchase Orders and include in tracking sheet.
• Assist Payscan process, where needed.
• Review rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry.
• Facilitate review of rent rolls and aged accounts receivables as required by head office.
• Process correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.).
• Provide training to new Team Members on systems and Hazelview processes and procedures.

Benefits

• quarterly bonuses
• comprehensive health and dental benefits
• employee recognition program
• continuous development opportunities
• a variety of paid time off plans (e.g. vacation, wellness, and volunteering days)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree