Refugee Resettlement Case Worker

$41,600 - $52,000/Yr

Hello Neighbor - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Refugee Resettlement Case Worker at Hello Neighbor plays a crucial role in supporting newly arrived refugee families in Pittsburgh. This position involves providing essential services and case management for up to three months, ensuring a warm welcome and helping families adjust to their new environment. The case worker will engage with various community resources and organizations to facilitate a smooth resettlement process, making a significant impact on the lives of refugees as they transition to life in the United States.

Responsibilities

• Support the Refugee Services Supervisor and colleagues in planning for new arrivals.
• Manage or support the resettlement of clients ensuring timely delivery of services as per the Cooperative Agreement with the State Department.
• Welcome new refugee families at the airport and transport them to their temporary or permanent residence.
• Facilitate housing setup, including gathering household items and furniture, and provide initial housing orientation.
• Conduct periodic home visits and develop Individual Service Plans in consultation with clients based on individual challenges and needs.
• Facilitate access to healthcare, social services, and interpretation for multiple refugee families during their first 90 days in the United States.
• Provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement.
• Provide timely, detailed case notes for all employment and case management services.
• Ensure implementation of service plans and help clients receive appropriate services from various agencies.
• Provide community and bus orientation to ensure that new families can navigate Pittsburgh via public transportation.
• Maintain client files and ensure supporting documents are appropriately curated.
• Properly track financial disbursements on behalf of the families.
• Help clients to reach their goals, address challenges, and utilize available resources.
• Make referrals to external service providers as necessary to assist clients in achieving self-sufficiency.
• Coordinate interpretation and translation services for families as needed.
• Participate in regular supervision meetings and relevant staff meetings.
• Adhere to confidentiality guidelines and ensure the appropriate handling of sensitive information.

Requirements

• Bilingual in French and Spanish, or multilingual in Dari, Arabic, Pashto, Haitian Creole, Swahili, or other relevant languages.
• 1-3 years of related and/or applicable work experience, particularly with refugee and immigrant communities.
• Strong writing and communication skills.
• Organizational skills and ability to manage multiple tasks effectively.
• Valid driver's license and reliable personal vehicle.

Nice-to-haves

• Experience navigating social services systems.
• Experience working with interpreters.
• Demonstrated strong interpersonal skills with diverse communities.
• Cultural competencies relevant to the communities served.
• Digital literacy and ability to learn new software.

Benefits

• This is a temporary in-house position; benefits are not available for temporary full-time employees.