Referral and Outreach Director

$65,000 - $70,000/Yr

Mary T. - Coon Rapids, MN

posted 2 months ago

Full-time - Mid Level
Coon Rapids, MN
Nursing and Residential Care Facilities

About the position

The Referral and Outreach Director at Mary T Inc. serves as the primary contact for referral sources, families, and potential clients, providing information about services and facilitating the referral process for Supportive Living openings. This role involves conducting assessments, leading tours, and ensuring a smooth transition for new referrals while representing the organization at community outreach events.

Responsibilities

  • Field phone calls and emails from potential and current referral sources and customers.
  • Provide information on openings and services offered.
  • Arrange and lead tours with interested parties.
  • Ensure that locations are suitable for tours.
  • Facilitate referral assessments and discussions with internal decision makers.
  • Conduct roommate matching meetings.
  • Complete admission paperwork and work closely with the accounting team.
  • Facilitate a successful transition for referrals by ensuring staff are knowledgeable of the referral's needs.
  • Work with the marketing team to identify and place advertisements.
  • Represent the organization at vendor fairs, conferences, and community outreach opportunities.

Requirements

  • Bachelor's degree in human services or related field such as psychology, sociology, or social work preferred.
  • Valid driver's license.
  • At least 4 years of prior experience in a group home setting or working with individuals with disabilities.
  • Overall knowledge of the social service system, including funding types and community resources.
  • Excellent verbal and written communication skills.
  • Ability to adjust communication styles as needed for different audiences.
  • Strong decision-making and problem-solving skills.

Nice-to-haves

  • Experience with person-centered philosophy and person-first language.
  • Customer service focus and ability to represent the organization to various audiences.

Benefits

  • Health savings account
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Referral bonus program
  • Professional development scholarships and opportunities
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