Reconstruction Project Manager

RDM Holding Company•Kochville Township, MI

3d•Hybrid

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams nationwide. With 24 territories across Michigan and Indiana, we serve Metro Detroit, Saginaw/Midland Counties, Fort Wayne, and Indianapolis. As a family-owned and operated business, we foster a team-oriented environment where personal growth and training are prioritized. We are seeking a Reconstruction Project Manager who is passionate about helping people through difficult situations, thrives in challenging environments, enjoys customer interaction, possesses excellent communication and multi-tasking skills, and is highly dependable. This role is crucial in our mission to make fire and water damage "Like it never even happened".

Requirements

Superb customer service track record
Effective written and oral communication
High school diploma/GED
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Experience in restoration and/or construction preferred
2 year Restoration background is preferred
IICRC certifications are a plus

Responsibilities

Plan and execute reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, sub-contractors, and resource providers involved in reconstruction services.
Manage the entire customer experience and overall customer satisfaction.
Evaluate and sell projects
Educate customers on process
Identify and document project scope of work
Maintain customer and client communications
Review estimates
Obtain customer and client agreement on scope and estimate
Ensure proper permits are acquired
Create project schedule, timeline, and budget
Identify and qualify subcontractors and resource providers
Negotiate terms and set expectations with customers and clients