H&R Block - Petersburg, IN

posted 27 days ago

Part-time - Entry Level
Petersburg, IN
Professional, Scientific, and Technical Services

About the position

The Receptionist at H&R Block plays a crucial role in providing exceptional client service during the tax season. This part-time, temporary position involves greeting clients, answering phones, and ensuring a welcoming environment while matching clients with the appropriate tax professionals. The role emphasizes building strong client relationships and maintaining office organization.

Responsibilities

  • Answer phones and greet clients in a personalized, friendly, and inviting manner.
  • Match clients with the best-suited tax professional for their needs.
  • Schedule clients according to their preferences.
  • Ensure all client needs are met during service, whether in person, over the phone, or virtually.
  • Maintain office cleanliness and organization of resources with team members.
  • Perform other duties as assigned.

Requirements

  • Experience working in a fast-paced environment.
  • Previous experience in a customer service environment.
  • Ability to multi-task.
  • Strong organizational and time-management skills.
  • Computer proficiency with the ability to use Microsoft Office.

Nice-to-haves

  • High school diploma or equivalent.
  • Sales/marketing experience.

Benefits

  • 401(k)
  • Employee assistance program
  • Employee stock purchase plan
  • Health insurance
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