Receptionist

Goldwater Care - Peoria Heights, IL

Full-time - Entry Level

Peoria Heights, IL

About the position

The Receptionist position in Peoria Heights, IL, is a full-time role focused on providing exceptional customer service. The incumbent will be responsible for managing inquiries from the public, residents, and visitors, ensuring a welcoming environment, and performing various administrative tasks to support the facility's operations.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and directs or escorts them to their destination.
• Assists residents, family members, employees, and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access, including monitoring logbook and surveillance footage.
• Maintains the general filing system and files all correspondences appropriately.
• Receives and sorts daily mail, deliveries, and couriers.
• Reports any issues or concerns with residents to the Administrator.
• Performs other duties as assigned.

Requirements

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize, and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.