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Receptionist
$30,160 - $42,640/Yr
Pacific Dental Services - Round Rock, TX
posted 2 months ago
Full-time - Entry Level
Round Rock, TX
Ambulatory Health Care Services
About the position
The Receptionist at Round Rock Modern Dentistry plays a crucial role in providing a welcoming and efficient experience for patients. This position involves greeting patients, managing appointments, and ensuring a smooth flow of operations in the front office. The ideal candidate will embody the company's values and contribute to creating a Perfect Patient Experience (PPE).
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Support the PPE process by helping to get patients to come into the office and ensuring they are comfortable during their visit.
- Schedule appointments that result in each healthcare provider having a smooth, productive day.
- Interact and communicate with patients and guests in the reception area during their wait time.
- Answer telephones in a timely manner and handle all calls with efficiency and thoroughness.
- Ensure that all tasks on the front office checklist are completed daily.
- Post payments to patient accounts in accordance with Company policies.
- Serve as a Subject Matter Expert in practice management system regarding patient registration and e-check in, ensuring account information is accurate and up to date for each visit.
- Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team.
- Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance.
Requirements
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in a customer service role, preferably in a healthcare setting.
- Familiarity with practice management systems and patient registration processes.
Nice-to-haves
- Previous experience as a receptionist or in a similar administrative role.
- Knowledge of dental terminology and procedures.
Benefits
- Competitive hourly wage ranging from $14.50 to $20.50.
- Opportunities for professional development and skill enhancement.
