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Receptionist
$33,280 - $43,680/Yr
Pacific Dental Services - Santa Clarita, CA
posted 2 months ago
Full-time - Entry Level
Santa Clarita, CA
Ambulatory Health Care Services
About the position
The Receptionist at Valencia Dental Group and Orthodontics plays a crucial role in providing a welcoming and efficient experience for patients. This position involves greeting patients, managing appointments, and ensuring a smooth flow of operations in the front office. The ideal candidate will embody the company's values and contribute to creating a Perfect Patient Experience (PPE).
Responsibilities
- Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Support the PPE process by helping to get patients to come into the office and ensuring they are comfortable during their visit
- Schedule appointments that result in each healthcare provider having a smooth, productive day
- Interact and communicate with patients and guests in the reception area during their wait time
- Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
- Ensure that all tasks on the front office checklist are completed daily
- Post payments to patient accounts in accordance with Company policies
- Serve as Subject Matter Expert in practice management system regarding patient registration and e-check in
- Be efficient in patient check in, obtaining all necessary consents and notifying back office of each patient's arrival
- Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Requirements
- Strong communication skills, both verbal and written
- Ability to manage multiple tasks and prioritize effectively
- Experience in a customer service role, preferably in a healthcare setting
- Familiarity with practice management systems and patient registration processes
- Detail-oriented with strong organizational skills
Nice-to-haves
- Bilingual skills are a plus
- Previous experience in a dental or medical office setting
Benefits
- Opportunities for professional development
- Supportive team environment
- Competitive hourly wage
