Receptionist/Scheduler

The Stamford Hospital - Darien, CT

Part-time - Entry Level

Darien, CT

Hospitals

About the position

The Receptionist/Scheduler position routinely serves as a resource registrar and customer service liaison for multiple departments. This position requires potential travel to various sites of service for coverage as needed. The individual must be proficient in various department workflows and systems and helps with coverage across multiple areas/sites. The role routinely assists in training other registrars on various systems and workflows. The Receptionist/Scheduler assists with receptionist duties, registration, scheduling, and financial operations, ensuring efficiency and providing quality care to all customers.

Responsibilities

• Politely and professionally acknowledge patients upon their arrival, using eye contact and a friendly smile.
• Act as a customer service liaison by answering patient questions, addressing concerns, and seeking to deescalate challenging situations.
• Accurately identify self and department when answering phones in a courteous manner.
• Demonstrate knowledge of department's services and workflows to provide accurate information to referral sources and patients.
• Check in with patients in the waiting room to ensure they are not overlooked and relay causes of delays if necessary.
• Schedule patient exams using relevant system/scheduling software, including walk-ins.
• Make outbound patient calls to help fill appointment slots as needed.
• Print schedules for the next day and ensure that the department has orders for services on file.
• Cancel and reschedule appointments as needed.
• Register and check-in patients, scanning scripts into specific systems as indicated.
• Accurately verify patient's information to minimize the risk of misidentification and inform HIM of any discrepancies.
• Be competent in various systems and software, as well as knowledge in revenue cycle activities including collection of Advanced Beneficiary Notices (ABN), collecting co-payments, insurance verification/eligibility, and creating cost estimates.
• Send faxes and deliver received faxes to the appropriate individual promptly.
• Maintain the waiting room and office area, keeping the space neat and free from clutter.
• Assist with activities as requested, including Medicare documentation/correspondence, record keeping, charge entry/verification, and computer data entry.

Requirements

• High school diploma.
• Three years of related experience required OR a minimum of 1 year of related healthcare experience required.
• Strong interpersonal and organizational skills required.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient computer skills required.
• Able to work independently in a front office environment.
• Medical terminology knowledge is a plus.