Sterling Health Care - Mount Sterling, KY

posted 2 days ago

Mount Sterling, KY
Ambulatory Health Care Services

About the position

The Receptionist/Front Office Coordinator is responsible for the coordination of administrative duties involved with a patient's visit to the office.

Responsibilities

  • Ensure the patient entry is unlocked each morning.
  • Perform daily backup of computer system.
  • Prepare daily schedules for provider and nursing staff.
  • Pull daily patient charts, if applicable.
  • Answer phone and take care of caller's needs or route calls appropriately.
  • Make patient appointments, both within the clinic and for referrals.
  • Prepare mail, including maintain meter and ordering postage.
  • Maintain printer and copier supplies and change cartridges as needed.
  • Monitor office supplies and maintenance needs and make request for purchase to Supervisor when needs are present.
  • Register each patient and ensure a proper 'check-in' process, including verification of personal and insurance information at each visit and that proper copays are collected and posted to account.
  • Perform 'check-out' process to ensure physician's follow-up orders are carried out.
  • Perform the daily batch update.
  • Manage daily receivables.
  • Inform patients of delays.
  • Appropriately handle patient complaints.
  • Assist the medical provider as needed, including phone calls.
  • Shut down machines and lock patient entry at the end of the workday.
  • Other duties as assigned.

Requirements

  • High School Diploma or GED
  • Maintain patient confidentiality at all times
  • Be courteous and respectful to patients and co-workers at all times
  • Ability to work effectively with providers, staff and third-party payors
  • Ability to work independently, establish priorities, and coordinate work activities
  • Ability to work under pressure
  • Ability to use good judgment to accomplish goals

Nice-to-haves

  • Experience in an outpatient clinical setting
  • Associates in Medical Office Administration
  • Dentrix Dental Software (for dental)
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