Receptionist/Front Desk

About the position

The Receptionist serves visitors by greeting, welcoming, and directing them; notifies location personnel of visitors’ arrival; maintains security and telephone system; performs routine administrative and office support services and basic accounts and recordkeeping duties. The Diocese of Orlando four core values lay the foundation for the work performed by employees: Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living. Respect: Affirming each person’s God-given dignity and uniqueness. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

Responsibilities

• Accepts all phone calls and walk-ins as a warm and welcoming representative of the entity, answering questions, and directing inquiries appropriately.
• Treats every visitor, caller, or service person with courtesy, cheerfulness, and respect.
• Receives, opens, and distributes mail.
• Receives and signs for specially delivered packages.
• Applies postage to outgoing mail and prepares it for pickup.
• Updates accounting department when additional postage needs to be purchased.
• Maintains personal contacts, files, and documents.
• Checks mail, e-mail, phone messages, etc., communicating information in a timely manner to appropriate persons.
• Coordinates and schedules meetings, meeting rooms, and required equipment for internal meetings and those with other departments, vendors, or the business community.
• Maintains confidentiality in all areas of responsibility as required.
• Contributes to team effort by accomplishing results as needed.

Requirements

• Requires an appreciation and respect for the Catholic Church and its teachings.
• High school degree or equivalent.
• Three (3) or more years receptionist experience required including two (2) years or more of database experience.
• Bi-lingual in Spanish and English preferred.
• Excellent telephone skills and ability to stay calm in stressful situations.
• Proficiency with Microsoft Office products, including Word and Publisher.
• Solid organization skills and ability to work independently.
• Ability to read and interpret basic correspondence.
• Excellent interpersonal and organization skills.
• Must have a pleasant telephone manner and good communication skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.